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How long will my repair take?

Once your repair is underway, your personalised repair portal will provide you with the current stage of repair and also in most cases an Estimated Completion Date.

Dependent on parts and other possible factors mentioned below, the estimated completion date may change. We will always inform you on changes to your repair via your portal and notifications will come via SMS or email.

Our most popular question asked is 'how long does my repair take?

This is a very good question, and one which can be hard to provide a definitive answer! Whilst it's natural for us to want to know how long we might be without our car, repair times can vary greatly depending on a number of factors.

To help keep the repair journey on track, supplying damage information and photo's can provide the repairer and engineers with vital insights to the damage, and in most cases, if parts are required they can be ordered ahead of the vehicle booking in date. If you have booked your repair, take a look at our booking instructions.

Possible delays

Our repairer approved status dictates that parts, paints and workmanship adhere to the standards set by your vehicle manufacturer and we'll do whatever is required to carry out the work to these exacting levels. If that means more time with us, then we'll try and make that process as seamless as possible and ensure you are informed of any issues with your repair.

Level of damage

Even minor dents may conceal underlying structural damage that isn't apparent to the untrained eye. Therefore, each repair is subjected to a thorough inspection by fully qualified engineers who assess every aspect of the damage, including potential issues that are not immediately visible.

Parts Availability

The industry continues to grapple with the repercussions of the pandemic, Brexit, and various global events, leading to supply chain disruptions that may cause delays in part availability. We are committed to using only high-quality parts, typically opting for manufacturer OEM parts. This commitment is crucial for your safety, and we prioritise not compromising on quality.

Ensuring Quality

Prioritising quality and safety over speed may seem self-evident, but it is a principle that all our repairers uphold. At times, the damage goes beyond the superficial, necessitating the replacement of internal components. Such repairs, which may require meticulous adjustments and part replacements, demand ample time and thorough attention.

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